Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed within 2–5 business days. Once shipped, delivery typically takes 5–8 business days depending on your location. International orders may take longer due to customs.
Do you ship internationally?
Yes! We ship to over 40 countries worldwide. Shipping costs are calculated at checkout based on your location.
Will I receive a tracking number?
Yes, once your order has been shipped, you'll receive a tracking number via email so you can follow your delivery.
Why hasn't my order arrived yet?
Delays can occasionally occur due to customs processing or high demand periods. If your order is significantly delayed, please contact us at realitymogodi@gmail.com and we'll investigate.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unused, with tags and original packaging. To start a return, email us at realitymogodi@gmail.com.
How long does a refund take?
Once your return is approved, refunds are processed within 10 business days back to your original payment method.
Can I exchange an item?
Yes! The fastest way to exchange is to return the original item and place a new order for the item you want.
Are there items I can't return?
Sale items, gift cards, and personal care items cannot be returned. Please check the product listing before purchasing.
Products
What resistance levels are available for your bands?
Our resistance bands come in multiple levels — from light to extra heavy — to suit all fitness levels. Check individual product pages for specific resistance options.
Are your products suitable for beginners?
Absolutely! Our range is designed for all fitness levels, from beginners to advanced athletes. Product descriptions include guidance on who each product is best suited for.
How do I use the discount code?
At checkout, enter your discount code (e.g. VELFIT15) in the discount code field and click Apply. The discount will be reflected in your order total.
Contact Us
How can I get in touch?
You can reach us via our Contact page or email us directly at realitymogodi@gmail.com. We aim to respond within 1–2 business days.